{"id":12270,"date":"2025-02-07T12:47:00","date_gmt":"2025-02-07T12:47:00","guid":{"rendered":"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/"},"modified":"2025-02-07T12:47:00","modified_gmt":"2025-02-07T12:47:00","slug":"how-to-build-a-competitive-intelligence-strategy-from-scratch","status":"publish","type":"post","link":"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/","title":{"rendered":"How to Build a Competitive Intelligence Strategy from Scratch"},"content":{"rendered":"<p>Competitive intelligence (CI) gives you the clarity to make the right moves for your business\u2014whether that\u2019s meeting customer needs, finding new opportunities, or outsmarting competitors.<\/p>\n<p>Marketing agency Thrive proves this perfectly.<\/p>\n<p>I spoke to <a title=\"Aaron Whittaker - Thrive Internet Marketing Agency | LinkedIn\" href=\"https:\/\/www.linkedin.com\/in\/aaronwhittakerthrive\/\" target=\"_blank\" rel=\"noopener\">Aaron Whittaker<\/a>, the VP of Demand Gen and Marketing at Thrive, to understand how they use CI.<\/p>\n<p>His team gathered intel to solve a specific challenge. Prospects were choosing AI marketing solutions over traditional agencies.<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/aaron-whittaker.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p>\u201cWe monitored our competitors\u2019 customer reviews and social media mentions. Our takeaway was that clients often felt disconnected with AI-based marketing strategies. This insight led us to develop what we call \u201cTransparent Strategy Sessions.\u201d This is unique to us since we combine AI efficiency with human strategic oversight.\u201d<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/aaron-whittaker.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>The team used these insights to create battlecards, increasing the win rate by 35%.<\/p>\n<p>In this article, I\u2019ll explain the key components of a competitive intelligence framework.<\/p>\n<p>I\u2019ll also break down four phases for conducting competitive intelligence research.<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-note.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p>Download our <a title=\"Your Blueprint for Conducting Competitive Intelligence Research\" href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1LLMYpjqYtcDW6LqQOwiBvynd6MIhkSA2QjB1t2wj6sE\/copy\" target=\"_blank\" rel=\"noopener\">competitive intelligence research checklist<\/a> to follow along.<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-note.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#What_Is_Competitive_Intelligence\" >What Is Competitive Intelligence?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Competitive_Intelligence_vs_Market_Research\" >Competitive Intelligence vs. Market Research<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#3_Key_Components_of_a_Competitive_Intelligence_Framework\" >3 Key Components of a Competitive Intelligence Framework<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Data\" >Data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Analysis\" >Analysis<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Activation\" >Activation<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#How_to_Collect_Competitive_Intelligence_in_4_Phases\" >How to Collect Competitive Intelligence in 4 Phases<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Phase_1_Goal_Setting_and_Preparation\" >Phase 1: Goal Setting and Preparation<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Define_Why_You_Need_Competitive_Intelligence\" >Define Why You Need Competitive Intelligence<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Map_Your_Competitive_Landscape\" >Map Your Competitive Landscape<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Phase_2_Collect_Data_Systematically_in_Stages\" >Phase 2: Collect Data Systematically in Stages<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Stage_1_Analyze_Online_Presence\" >Stage 1: Analyze Online Presence<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Stage_2_Understand_Market_Context\" >Stage 2: Understand Market Context<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Stage_3_Conduct_Field_Research\" >Stage 3: Conduct Field Research<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Stage_4_Gather_Network_Intelligence\" >Stage 4: Gather Network Intelligence<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Phase_3_Analyze_Data_and_Extract_Meaningful_Insights\" >Phase 3: Analyze Data and Extract Meaningful Insights<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Data_Organization\" >Data Organization<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Data_Analysis\" >Data Analysis<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Trends_Analysis\" >Trends Analysis<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Strategic_Group_Analysis\" >Strategic Group Analysis<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#SWOT_Analysis\" >SWOT Analysis<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Phase_4_Activation_and_Implementation\" >Phase 4: Activation and Implementation<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Create_Useful_Deliverables\" >Create Useful Deliverables<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Battle_Cards\" >Battle Cards<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Centralized_Hub\" >Centralized Hub<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Competitor_profiles\" >Competitor profiles<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Implement_a_Distribution_Plan\" >Implement a Distribution Plan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Monitor_and_Update_Your_Strategy\" >Monitor and Update Your Strategy<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Key_Applications_of_Competitive_Intelligence\" >Key Applications of Competitive Intelligence<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Sales_Enablement\" >Sales Enablement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Product_Development\" >Product Development<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Market_Positioning_and_Strategy\" >Market Positioning and Strategy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Pricing_and_Revenue_Optimization\" >Pricing and Revenue Optimization<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/02\/07\/how-to-build-a-competitive-intelligence-strategy-from-scratch\/#Use_Competitive_Intelligence_to_Stay_Ahead_of_the_Curve\" >Use Competitive Intelligence to Stay Ahead of the Curve<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_Is_Competitive_Intelligence\"><\/span>What Is Competitive Intelligence?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Competitive intelligence is the process of turning raw competitor data into actionable insights.<\/p>\n<p>This helps your business make strategic decisions and stay ahead in the market.<\/p>\n<p>A competitive intelligence report helps you answer three critical questions:<\/p>\n<ol>\n<li>Where are your competitors heading?<\/li>\n<li>Why and how are they making these moves?<\/li>\n<li>How can you respond effectively to stay ahead?<\/li>\n<\/ol>\n<p>CI research works on two levels: tactical and strategic.<\/p>\n<figure class=\"backlinko-image__visual-chart backlinko-image\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Competitive intelligence\" alt=\"Competitive intelligence\" data-aspect-ratio=\"0.64285714285714\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/competitive-intelligence.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p><strong>Tactical intel<\/strong> focuses on improving your short-term strategy.<\/p>\n<p>This includes decisions related to new launches, marketing campaigns, and more.<\/p>\n<p><strong>Strategic intel<\/strong> shapes your overall business strategy.<\/p>\n<p>It helps you understand your market better, so you can make smart choices about where to focus and how to stand out.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Competitive_Intelligence_vs_Market_Research\"><\/span>Competitive Intelligence vs. Market Research<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Competitive intelligence and <a title=\"19 Key Market Research Statistics\" href=\"https:\/\/backlinko.com\/market-research-statistics\" target=\"_blank\" rel=\"noopener\">market research<\/a> are both important methods of gathering data to make smarter business decisions. But they work in different ways and have unique goals.<\/p>\n<p><strong>CI research<\/strong> tracks your competitors to find growth opportunities and predict market shifts.<\/p>\n<p>The goal?<\/p>\n<p>To strategically gain an advantage and stay ahead in a rapidly changing market.<\/p>\n<p>On the other hand, <strong>market research<\/strong> studies:<\/p>\n<ul>\n<li>Consumer behavior<\/li>\n<li>Market conditions<\/li>\n<li>Demand patterns<\/li>\n<li>Growth trends<\/li>\n<\/ul>\n<p>It analyzes the current market to discover gaps you can fulfill.<\/p>\n<p>These insights support tactical decisions in product development, marketing, and other goals.<\/p>\n<p>Here\u2019s how competitive intelligence differs from market research:<\/p>\n<figure class=\"backlinko-image__visual-chart backlinko-image\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Market research\" alt=\"Market research\" data-aspect-ratio=\"0.90857142857143\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/market-research.png\" loading=\"lazy\" \/><\/p><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"3_Key_Components_of_a_Competitive_Intelligence_Framework\"><\/span>3 Key Components of a Competitive Intelligence Framework<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A strong competitive intelligence framework boils down to three essentials: find the right data, analyze it effectively, and put it into action.<\/p>\n<p>Let\u2019s discuss each component in detail.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Data\"><\/span>Data<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Collecting relevant, targeted data is the first step in CI research.<\/p>\n<p>Start with secondary sources to get a broader view of the competitive landscape.<\/p>\n<p>Check out competitor websites, help portals, and industry reports.<\/p>\n<p>I chatted with <a title=\"Stanislav Khilobochenko \u2013 Clario Tech | LinkedIn\" href=\"https:\/\/www.linkedin.com\/in\/stanislav-khilobochenko-308446159\/\" target=\"_blank\" rel=\"noopener\">Stanislav Khilobochenko<\/a>, the VP of Customer Services at Clario, about CI data sources.<\/p>\n<p>He explains how he uses platforms like G2 and Trustpilot to capture the voice of the customer:<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/stanislav-khilobochenko.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p>\u201cMonitoring customer reviews highlighted how a competitor\u2019s customers complained about hidden subscription fees. This insight led us to emphasize transparent pricing in our marketing campaigns. We saw an increase in our new customer acquisition rate.\u201d<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/stanislav-khilobochenko.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"Analysis\"><\/span>Analysis<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Look closely at your data to extract meaningful insights and find growth opportunities. This can help you confidently choose the right next steps for your business.<\/p>\n<p>The real value is in analyzing multiple data sources in parallel. Think web research, customer feedback, and sales conversations.<\/p>\n<p>Each source provides a different perspective, and combining them creates a fuller picture.<\/p>\n<p>Here\u2019s how the process might look if you own a project management platform:<\/p>\n<ul>\n<li><strong>Goal:<\/strong> Help sales reps close more deals<\/li>\n<li><strong>Analytical insight:<\/strong> Customer reviews reveal a need for niche integrations, while sales conversations highlight lost deals due to limited integrations<\/li>\n<li><strong>Business decision:<\/strong> Plan your product roadmap to build more integrations<\/li>\n<\/ul>\n<p>So, your sellers can use this information to attract more customers. Information they wouldn\u2019t be able to use without analyzing the right data.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Activation\"><\/span>Activation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Once you complete your analysis, share your findings with relevant stakeholders.<\/p>\n<p>You can choose different formats, such as battle cards, competitor profiles, and meetings. More on that later.<\/p>\n<p>The activation phase is all about using competitive intel to plan ahead.<\/p>\n<p>I wanted to understand this phase better, so I spoke to <a title=\"Federico Jorge - Founder - Stack Against | LinkedIn\" href=\"https:\/\/es.linkedin.com\/in\/federicojorge\" target=\"_blank\" rel=\"noopener\">Federico Jorge<\/a>, the founder of Stack Against. He creates search-optimized comparison pages for SaaS companies based on in-depth competitive intel.<\/p>\n<p>In one of his projects, he helped a client gather intel on a small competitor that was acquired by a large company.<\/p>\n<p>Overnight, this competitor went from being an ankle biter to a huge threat that started to go after his client\u2019s share of the market.<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/federico-jorge.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p>\u201cOne of the main assets we built was a battlecard to arm sales with new talk tracks whenever they went against this competitor in a new deal or a renewal project. The battlecard proved effective to position my client\u2019s product in a more favorable light, after the acquisition. It also increased seller confidence by giving account executives an updated understanding of the competitor\u2019s strengths and weaknesses.\u201d<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/federico-jorge.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Collect_Competitive_Intelligence_in_4_Phases\"><\/span>How to Collect Competitive Intelligence in 4 Phases<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Fast-moving markets. Evolving customer preferences. Unexpected competitor moves.<\/p>\n<p>You need competitive intel to survive and thrive in the face of these challenges.<\/p>\n<p>Let\u2019s cover a 4-phase framework for conducting competitive intelligence research based on experts\u2019 advice.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Phase_1_Goal_Setting_and_Preparation\"><\/span>Phase 1: Goal Setting and Preparation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In the first phase, you have to prepare the groundwork for your competitive intelligence research.<\/p>\n<p>This involves outlining why you need this intel and who you\u2019re competing against.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Define_Why_You_Need_Competitive_Intelligence\"><\/span>Define Why You Need Competitive Intelligence<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Without a defined purpose and scope, competitive intelligence data is just noise.<\/p>\n<p>Setting a clear \u201cwhy\u201d saves you from wasting time on irrelevant information.<\/p>\n<p>The result?<\/p>\n<p>You get insights directly aligned with your business goals to guide your decisions.<\/p>\n<p>So, start by outlining your core problem or growth opportunity.<\/p>\n<p>Do you want to:<\/p>\n<ul>\n<li>Enter a new market?<\/li>\n<li>Find key differentiators?<\/li>\n<li>Improve your <a title=\"Brand Positioning: A Guide to Strategies &amp; Frameworks for Demonstrating Value\" href=\"https:\/\/www.semrush.com\/blog\/brand-positioning-a-value-based-approach\/\" target=\"_blank\" rel=\"noopener\">brand positioning<\/a>?<\/li>\n<li>Make product enhancements?<\/li>\n<\/ul>\n<p>Along with your goals, think of specific questions you want to answer with this data. Also define the key stakeholders who will use this intel.<\/p>\n<p>For example, let\u2019s say you want to finalize a new pricing structure for your software product.<\/p>\n<p><strong>Poor goal-setting: <\/strong><\/p>\n<p><em>\u201cWe need to know how our competitors are pricing their products.\u201d<\/em><\/p>\n<p><strong>Good goal-setting:<\/strong><\/p>\n<ul>\n<li><strong>Goal:<\/strong> Build a well-informed pricing strategy<\/li>\n<li><strong>Questions:<\/strong> How have our top three competitors priced their enterprise plans? What changes have they made to their plans in terms of price point and capabilities?<\/li>\n<li><strong>Stakeholders:<\/strong> Product and sales leadership<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Map_Your_Competitive_Landscape\"><\/span>Map Your Competitive Landscape<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>With your goals in place, you now need to identify:<\/p>\n<ul>\n<li><strong>Direct competitors:<\/strong> Businesses offering the same products or services as you<\/li>\n<li><strong>Indirect competitors:<\/strong> Businesses offering products or services that act as a substitute for yours<\/li>\n<\/ul>\n<p>Start with a simple Google search to find your direct competitors.<\/p>\n<p>Let\u2019s say you run a local bakery.<\/p>\n<p>Search for keywords like \u201ccustom cakes near me,\u201d \u201cwedding cake shops,\u201d or \u201cbest bakeries in [your city].\u201d<\/p>\n<p>You\u2019ll find direct competitors ranking well in organic search, like the ones visible here:<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Google SERP \u2013 Wedding cake shops\" alt=\"Google SERP \u2013 Wedding cake shops\" data-aspect-ratio=\"1.2042857142857\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/google-serp-wedding-cake-shops.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Then, go a step further with a tool like Semrush\u2019s <a title=\"Organic Research: Keyword Rank Checker\" href=\"https:\/\/www.semrush.com\/analytics\/organic\/\" target=\"_blank\" rel=\"noopener\">Organic Research<\/a> to find more competitors.<\/p>\n<p>Add your domain (or a competitor\u2019s website) and hit \u201c<strong>Search<\/strong>.\u201d<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Semrush \u2013 Organic Research\" alt=\"Semrush \u2013 Organic Research\" data-aspect-ratio=\"0.38142857142857\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/semrush-organic-research.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>In the \u201c<strong>Competitors<\/strong>\u201d tab, you\u2019ll find the Competitive Positioning Map.<\/p>\n<p>It highlights your biggest competitors based on traffic volume and number of keywords.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Organic Research \u2013 Sugar and Salt RVA \u2013 Competitors\" alt=\"Organic Research \u2013 Sugar and Salt RVA \u2013 Competitors\" data-aspect-ratio=\"0.62571428571429\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/organic-research-sugarandsaltrva-competitors.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Scroll down to see a more extensive list of organic competitors.<\/p>\n<p>You can <a title=\"Free Competitor Analysis Tool (Analyze SEO &amp; PPC)\" href=\"https:\/\/backlinko.com\/tools\/competitor-analysis\" target=\"_blank\" rel=\"noopener\">analyze competitors<\/a> with metrics like competition level, shared keywords, and organic traffic.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Organic Research \u2013 Sugar and Salt RVA \u2013 Organic Competitors\" alt=\"Organic Research \u2013 Sugar and Salt RVA \u2013 Organic Competitors\" data-aspect-ratio=\"0.90571428571429\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/organic-research-sugarandsaltrva-organic-competitors.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Use this exercise to prepare and maintain an active list of your primary competitors.<\/p>\n<p>Expand this database with indirect competitors and create these tiers:<\/p>\n<ul>\n<li><strong>Primary:<\/strong> Direct head-to-head competitors<\/li>\n<li><strong>Secondary:<\/strong> Occasional overlap in market\/customers<\/li>\n<li><strong>Tertiary:<\/strong> Indirect competitors with substitute solutions<\/li>\n<\/ul>\n<figure class=\"backlinko-image__visual-chart backlinko-image\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Identify competitors for competitive intelligence\" alt=\"Identify competitors for competitive intelligence\" data-aspect-ratio=\"0.54714285714286\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/identify-competitors-for-competitive-intelligence.png\" loading=\"lazy\" \/><\/p><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Phase_2_Collect_Data_Systematically_in_Stages\"><\/span>Phase 2: Collect Data Systematically in Stages<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Once you have locked in your list of competitors, it\u2019s time to collect data.<\/p>\n<p>Here are some of the most popular data sources you can use:<\/p>\n<figure class=\"backlinko-image__visual-chart backlinko-image\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Data sources for competitive intelligence research\" alt=\"Data sources for competitive intelligence research\" data-aspect-ratio=\"0.83857142857143\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/data-sources-for-competitive-intelligence-research.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>But random data won\u2019t cut it.<\/p>\n<p>I chatted with experts, and they recommend collecting data systematically in four stages.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Stage_1_Analyze_Online_Presence\"><\/span>Stage 1: Analyze Online Presence<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Start with the easiest layer\u2014your competitors\u2019 online presence.<\/p>\n<p>You can use tools to see exactly what\u2019s working for your competitors online, from their top pages to their content strategy.<\/p>\n<p>Edward White, Beehiiv\u2019s Head of Growth, shared how he used Semrush to perform an <a title=\"How to Conduct an SEO Competitor Analysis [Comprehensive]\" href=\"https:\/\/backlinko.com\/seo-competitor-analysis\" target=\"_blank\" rel=\"noopener\">SEO competitive analysis<\/a>:<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/edward-white.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p>\u201cWe undertook an initiative to analyze 3,000 articles from 9 competitor blogs. We aimed to reverse-engineer the SEO strategy within a competitive mature market. I used Semrush to dig deeper into these competitors and evaluate each blog.\u201d<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/edward-white.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>24 months later, Beehiiv\u2019s website went from ~0 to 1 million clicks\/year.<\/p>\n<p>To get started with your own similar analysis, go to Semrush\u2019s <a title=\"Domain Overview: Get Instant Domain SEO Analysis\" href=\"https:\/\/www.semrush.com\/analytics\/overview\/\" target=\"_blank\" rel=\"noopener\">Domain Overview<\/a> and add one of your competitors\u2019 websites.<\/p>\n<p>(I\u2019ll use the furniture rental site Fernish as an example.)<\/p>\n<p>The Domain Overview report shows this site has an authority score of 31 and nearly 12K backlinks.<\/p>\n<p>The tool also reveals Fernish\u2019s organic and paid traffic over the past two years.<\/p>\n<p>It also shows me that the majority of Fernish\u2019s traffic comes from the U.S., followed by Indonesia and Canada.<\/p>\n<p>Lots of useful data, but we want to go deeper.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Domain Overview \u2013 Fernish \u2013 Overview\" alt=\"Domain Overview \u2013 Fernish \u2013 Overview\" data-aspect-ratio=\"0.94571428571429\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/domain-overview-fernish-overview.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>The \u201c<strong>Compare domains<\/strong>\u201d tab provides a deeper analysis of Fernish\u2019s top four competitors.<\/p>\n<p>I compared three competitors on their authority score, traffic, and backlinks.<\/p>\n<p>The report also showed the traffic share among the four brands, with Fernish getting 13% of the total traffic.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Domain Overview \u2013 Fernish \u2013 Compare domains\" alt=\"Domain Overview \u2013 Fernish \u2013 Compare domains\" data-aspect-ratio=\"0.87142857142857\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/domain-overview-fernish-compare-domains.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Once you\u2019ve identified your top competitors in organic search, go to the <a title=\"Organic Research: Keyword Rank Checker\" href=\"https:\/\/www.semrush.com\/analytics\/organic\/overview\/\" target=\"_blank\" rel=\"noopener\">Organic Research<\/a> tool to find more information about each competitor.<\/p>\n<p>I focused on this report for Inhabitr, one of Fernish\u2019s top competitors.<\/p>\n<p>This report tells me the keywords where Inhabitr is ranking well and attracting organic traffic.<\/p>\n<p>It also categorizes these keywords by <a title=\"Search Intent and SEO: A Complete Guide\" href=\"https:\/\/backlinko.com\/hub\/seo\/search-intent\" target=\"_blank\" rel=\"noopener\">search intent<\/a> to help me understand Inhabitr\u2019s SEO strategy.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Domain Overview \u2013 Fernish \u2013 Keywords\" alt=\"Domain Overview \u2013 Fernish \u2013 Keywords\" data-aspect-ratio=\"1.1630769230769\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/domain-overview-fernish-keywords.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>I can see the top pages driving the most traffic to this site.<\/p>\n<p>This report also shows the type of keywords each page targets and how much traffic it gets.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Organic Research \u2013 Inhabitr \u2013 Pages\" alt=\"Organic Research \u2013 Inhabitr \u2013 Pages\" data-aspect-ratio=\"0.83\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/organic-research-inhabitr-pages.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Looking at the SERP Features Trend report, I realized that Inhabitr\u2019s content strategy focused mostly on <a title=\"What Is Local Search Marketing &amp; How to Do It Right\" href=\"https:\/\/backlinko.com\/local-search-marketing\" target=\"_blank\" rel=\"noopener\">local SEO<\/a>.<\/p>\n<p>However, the brand now also seems to be leveraging image SEO to improve its organic search performance.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Organic Research \u2013 Inhabitr \u2013 SERP Features\" alt=\"Organic Research \u2013 Inhabitr \u2013 SERP Features\" data-aspect-ratio=\"0.51857142857143\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/organic-research-inhabitr-serp-features.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>These kinds of competitive insights can help you adapt your own strategies based on what\u2019s working well for your rivals.<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-note.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p><strong>Note:<\/strong> A free Semrush account gives you 10 searches in these tools per day. Or you can use this link to access a <a title=\"Backlinko &amp; Semrush: 14-day PRO Trial\" href=\"https:\/\/www.semrush.com\/lp\/backlinko-offer\/en\/\" target=\"_blank\" rel=\"noopener\">14-day trial on a Semrush Pro subscription<\/a>.<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-note.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"Stage_2_Understand_Market_Context\"><\/span>Stage 2: Understand Market Context<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Learn how the market perceives your competitors with:<\/p>\n<ul>\n<li><strong>Social listening tools:<\/strong> to monitor brand mentions and perform a social media competitor analysis<\/li>\n<li><strong>Analyst reports:<\/strong> to understand how competitors fit into the broader competitive landscape<\/li>\n<li><strong>Review platforms:<\/strong> to collect customer feedback and discover their challenges and unmet needs<\/li>\n<\/ul>\n<p>For public companies, annual reports provide valuable insights into operations and financials.<\/p>\n<p>Aaron Whittaker of Thrive Internet Marketing Agency shared an interesting insight to expand your research scope.<\/p>\n<p>He explained how his team went beyond visible metrics (like pricing and features) to gain an edge over competitors.<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/aaron-whittaker.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p>\u201cOur breakthrough came when we started mapping less obvious patterns. For example, we tracked a competitor\u2019s job postings over six months. It revealed they were quietly building an AI team. This gave us early insight into their future direction.\u201d<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/aaron-whittaker.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"Stage_3_Conduct_Field_Research\"><\/span>Stage 3: Conduct Field Research<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Use hands-on research to find insights that aren\u2019t available through external analysis.<\/p>\n<p>Sign up for trials, purchase products, and document the entire <a title=\"What Is a Marketing Funnel? Complete Beginner\u2019s Guide\" href=\"https:\/\/backlinko.com\/marketing-funnel\" target=\"_blank\" rel=\"noopener\">marketing funnel<\/a>.<\/p>\n<p>Pay attention to your competitors\u2019 sales process, customer support, and overall user experience.<\/p>\n<p>This is where you\u2019ll find opportunities for differentiation.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Stage_4_Gather_Network_Intelligence\"><\/span>Stage 4: Gather Network Intelligence<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Collect data through a network of buyers, employees, and vendors.<\/p>\n<p>Check your win\/loss reports or sales calls. They\u2019ll show you the competitors you\u2019re losing to.<\/p>\n<p>Interview these buyers to find out why they chose a competitor over you.<\/p>\n<p><a title=\"Sam Niro - Talkdesk | LinkedIn\" href=\"https:\/\/www.linkedin.com\/in\/slniro\" target=\"_blank\" rel=\"noopener\">Sam Niro<\/a>, Senior Manager of Competitive Intelligence at Talkdesk, shares her best practice:<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/sam-niro.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p>\u201cI review press release feeds, social media, and industry media outlets to keep up with bigger storylines. However, my \u201csecret weapon\u201d is buyer interviews. They show the customer\u2019s unfiltered voice. Use them to validate your differentiators, pricing, and sales process.\u201d<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/sam-niro.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Consider historical context throughout your data collection process.<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-tip.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p><strong>Pro tip:<\/strong> Look at your competitors\u2019 performance when they were at the same stage as your company. <\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-tip.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>If you\u2019re a two-year-old company competing with a five-year-old brand, check their metrics from three years ago.<\/p>\n<p>This provides more relevant benchmarks for your growth trajectory than their current performance might suggest.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Phase_3_Analyze_Data_and_Extract_Meaningful_Insights\"><\/span>Phase 3: Analyze Data and Extract Meaningful Insights<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Now, you\u2019re ready to dig into the data and connect the dots to find actionable insights about your competitors.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Data_Organization\"><\/span>Data Organization<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Raw data alone doesn\u2019t drive decisions\u2014analysis does.<\/p>\n<p>You have to clean, organize, and validate data before extracting actionable insights.<\/p>\n<p>I asked <a title=\"Federico Jorge - Founder - Stack Against | LinkedIn\" href=\"https:\/\/es.linkedin.com\/in\/federicojorge\" target=\"_blank\" rel=\"noopener\">Federico Jorge<\/a>, the founder of Stack Against, to share his best advice for this phase of CI research.<\/p>\n<p>He emphasized the importance of keeping the bigger picture in mind during analysis:<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/federico-jorge.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p>\u201cIt\u2019s critical to see through individual intel to form a bigger idea that\u2019s sustainable for your product in the long-term. Before acting on any piece of intel, evaluate how it fits into your broader market strategy and customer needs.\u201d<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/federico-jorge.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"Data_Analysis\"><\/span>Data Analysis<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Let\u2019s break down three methods to analyze data:<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Trends_Analysis\"><\/span>Trends Analysis<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Analyze your competitors\u2019 actions over time to find patterns in their behavior. Like product launches, pricing changes, positioning changes, and more.<\/p>\n<p>As trends emerge, you can predict your competitors\u2019 next moves and adapt your strategy.<\/p>\n<p>It also allows you to spot gaps and undiscovered opportunities in the market.<\/p>\n<p>Picture this:<\/p>\n<p>You run a meal-delivery business.<\/p>\n<p>Trend analysis tells you:<\/p>\n<ul>\n<li>Two competitors added plant-based options in the last quarter<\/li>\n<li>Five of them started a weekend-only delivery service<\/li>\n<li>Many highlight \u201clocally sourced\u201d in their content<\/li>\n<\/ul>\n<p>These patterns indicate customers prefer plant-based options and care about food sourcing. There\u2019s also a demand for weekend-only plans.<\/p>\n<p>You can use this information to add to or improve your own services. And reduce the risks of being left behind in the market.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Strategic_Group_Analysis\"><\/span>Strategic Group Analysis<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Use strategic group analysis to understand the competitive landscape at a macro level.<\/p>\n<p>In other words: don\u2019t view each competitor in isolation.<\/p>\n<p>Instead, find the challenges and opportunities for each group.<\/p>\n<p>It reveals what makes each competing group successful or vulnerable.<\/p>\n<p>For example, the analysis below covers different types of competitors for the coffee brand, Starbucks.<\/p>\n<p>I analyzed each group\u2019s varying tactics, strengths, and vulnerabilities.<\/p>\n<div class=\"table-responsive\">\n<table class=\"table table-primary table-striped table-hover\">\n<thead>\n<tr>\n<th scope=\"col\">Group<\/th>\n<th scope=\"col\">Competitors<\/th>\n<th scope=\"col\">Key Tactics<\/th>\n<th scope=\"col\">Strengths<\/th>\n<th scope=\"col\">Vulnerabilities<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"strong\" scope=\"row\" data-before=\"Group\">Premium Cafes<\/td>\n<td data-before=\"Competitors\">Starbucks, Blue Bottle<\/td>\n<td data-before=\"Key Tactics\">High-quality beans, customized drinks<\/td>\n<td data-before=\"Strengths\">Brand recognition, customer loyalty<\/td>\n<td data-before=\"Vulnerabilities\">High prices limit customer base<\/td>\n<\/tr>\n<tr>\n<td class=\"strong\" scope=\"row\" data-before=\"Group\">Fast Food Coffee<\/td>\n<td data-before=\"Competitors\">McDonald\u2019s, Dunkin\u2019<\/td>\n<td data-before=\"Key Tactics\">Convenient locations, low prices<\/td>\n<td data-before=\"Strengths\">Speed, affordability<\/td>\n<td data-before=\"Vulnerabilities\">Lower perceived quality<\/td>\n<\/tr>\n<tr>\n<td class=\"strong\" scope=\"row\" data-before=\"Group\">Local Independent Cafes<\/td>\n<td data-before=\"Competitors\">John\u2019s Cafe, The Bean Lounge<\/td>\n<td data-before=\"Key Tactics\">Community focus, unique atmosphere<\/td>\n<td data-before=\"Strengths\">Personal service, local loyalty<\/td>\n<td data-before=\"Vulnerabilities\">Limited resources for growth<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h4><span class=\"ez-toc-section\" id=\"SWOT_Analysis\"><\/span>SWOT Analysis<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>SWOT analysis adds more depth by examining a company\u2019s:<\/p>\n<ul>\n<li><strong>Strengths:<\/strong> What they do well<\/li>\n<li><strong>Weaknesses:<\/strong> Where they struggle<\/li>\n<li><strong>Opportunities:<\/strong> External factors they could use to grow<\/li>\n<li><strong>Threats:<\/strong> External factors that could harm them<\/li>\n<\/ul>\n<p>Here are some questions to consider for applying this method (you can perform this on your own business\/website and on your competitors):<\/p>\n<figure class=\"backlinko-image__visual-chart backlinko-image\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"How to do a SWOT analysis\" alt=\"How to do a SWOT analysis\" data-aspect-ratio=\"0.94142857142857\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/09\/how-to-do-a-swot-analysis.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>This approach gives you a complete picture of your competitors\u2019 positions.<\/p>\n<p>Use these insights to make smart decisions for investing your resources.<\/p>\n<p>Here\u2019s an example SWOT analysis of automotive brands:<\/p>\n<div class=\"table-responsive\">\n<table class=\"table table-primary table-striped table-hover\">\n<thead>\n<tr>\n<th scope=\"col\">Brand<\/th>\n<th scope=\"col\">Strengths<\/th>\n<th scope=\"col\">Weaknesses<\/th>\n<th scope=\"col\">Opportunities<\/th>\n<th scope=\"col\">Threats<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"strong\" scope=\"row\" data-before=\"Brand\">Toyota<\/td>\n<td data-before=\"Strengths\">Strong global presence; Leader in hybrid technology<\/td>\n<td data-before=\"Weaknesses\">Dependent on global supply chains<\/td>\n<td data-before=\"Opportunities\">Increasing demand for EVs<\/td>\n<td data-before=\"Threats\">Intense competition in EV market<\/td>\n<\/tr>\n<tr>\n<td class=\"strong\" scope=\"row\" data-before=\"Brand\">Ford<\/td>\n<td data-before=\"Strengths\">Strong brand recognition in America; Investments in autonomous vehicles<\/td>\n<td data-before=\"Weaknesses\">Struggles with profitability internationally<\/td>\n<td data-before=\"Opportunities\">Growth in EV and autonomous vehicle sectors<\/td>\n<td data-before=\"Threats\">Competition from traditional and new auto manufacturers<\/td>\n<\/tr>\n<tr>\n<td class=\"strong\" scope=\"row\" data-before=\"Brand\">Volkswagen<\/td>\n<td data-before=\"Strengths\">Strong focus on R&amp;D; Significant global footprint<\/td>\n<td data-before=\"Weaknesses\">Emissions scandal has damaged reputation<\/td>\n<td data-before=\"Opportunities\">Growth opportunities in new markets like Africa<\/td>\n<td data-before=\"Threats\">Regulatory challenges and fines<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>The real value comes from connecting these analyses to action.<\/p>\n<p>This phase should tell you where competitors are today and where they\u2019re heading.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Phase_4_Activation_and_Implementation\"><\/span>Phase 4: Activation and Implementation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In the final phase, you have to convert insights into meaningful resources for all stakeholders.<\/p>\n<p>You also need to plan the way forward and decide the next steps to update this intel.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Create_Useful_Deliverables\"><\/span>Create Useful Deliverables<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Here are a few deliverables to create to share your CI findings with relevant stakeholders:<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Battle_Cards\"><\/span>Battle Cards<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Prepare visual one-pagers to emphasize areas where you outshine the competition.<\/p>\n<p>Add talking points to counter each competitor and help sellers confidently handle objections.<\/p>\n<p>Here\u2019s a battle card template to follow:<\/p>\n<figure class=\"backlinko-image__visual-chart backlinko-image\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Battlecard template\" alt=\"Battlecard template\" data-aspect-ratio=\"0.88142857142857\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/battlecard-template.png\" loading=\"lazy\" \/><\/p><\/figure>\n<h4><span class=\"ez-toc-section\" id=\"Centralized_Hub\"><\/span>Centralized Hub<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Document all of your CI findings on platforms like Notion or Confluence.<\/p>\n<p>Categorize the resources by teams and make this hub searchable for easy access.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Competitor_profiles\"><\/span>Competitor profiles<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Create in-depth profiles analyzing a competitor from all aspects.<\/p>\n<p>Marketing and product teams can use them to plan their campaigns and plan the roadmap.<\/p>\n<p>Here\u2019s an example of the beauty brand Glossier\u2019s competitive profile:<\/p>\n<figure class=\"backlinko-image__visual-chart backlinko-image\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Glossier competitive profile\" alt=\"Glossier competitive profile\" data-aspect-ratio=\"0.82428571428571\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/glossier-competitive-profile.png\" loading=\"lazy\" \/><\/p><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Implement_a_Distribution_Plan\"><\/span>Implement a Distribution Plan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Create a dedicated Slack channel to share real-time insights. It helps in quickly sending updates about competitor moves to plan ahead.<\/p>\n<p>Here are a few other ways to effectively distribute your research insights:<\/p>\n<ul>\n<li>Weekly messages with updates from social media and your competitors\u2019 latest campaigns<\/li>\n<li>Monthly emails reviewing intel related to changes in pricing, features, and more<\/li>\n<li>Quarterly meetings with each department to discuss key intel and reassess key competitors<\/li>\n<\/ul>\n<p>You can also set up alerts about significant events, like acquisitions, leadership changes, and more.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Monitor_and_Update_Your_Strategy\"><\/span>Monitor and Update Your Strategy<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Remember that markets and competitors constantly evolve.<\/p>\n<p>Don\u2019t take a one-and-done approach to competitive intelligence research.<\/p>\n<p>Instead, you need workflows to regularly monitor and update your intel.<\/p>\n<p>Schedule regular check-ins with your sales, marketing, and customer success teams to get constant feedback about your competitors.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Key_Applications_of_Competitive_Intelligence\"><\/span>Key Applications of Competitive Intelligence<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ready to see competitive intelligence in action?<\/p>\n<p>Here\u2019s how different teams can use competitive intelligence research.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Sales_Enablement\"><\/span>Sales Enablement<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sales teams use CI to study competitors\u2019 sales tactics and buying experience.<\/p>\n<p><a title=\"The State of Competitive Intelligence | Crayon\" href=\"https:\/\/www.crayon.co\/state-of-competitive-intelligence\" target=\"_blank\" rel=\"noopener\">78% of CI pros<\/a> translate these insights into battle cards.<\/p>\n<p>As a result, sellers can deliver a strong pitch, handle objections effectively, and present social proof.<\/p>\n<p>This intel also highlights key differentiators against every competitor.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Product_Development\"><\/span>Product Development<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>CI data helps product teams keep tabs on competitors\u2019 new launches. It also collects customer feedback to map user expectations.<\/p>\n<p>These insights help teams prioritize new features to outpace the competition.<\/p>\n<p>You can also use this data to plan your product roadmap based on unmet customer needs.<\/p>\n<p>Aaron Whittaker (Thrive) shared a great example of using CI data for product development:<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/aaron-whittaker.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p>\u201cCompetitive intelligence helped us spot a gap in the market. As competitors rushed to add AI features, we saw a demand for simpler, human-readable reports. This led us to develop streamlined dashboards that became a major selling point.\u201d<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/02\/aaron-whittaker.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"Market_Positioning_and_Strategy\"><\/span>Market Positioning and Strategy<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Competitive intelligence research examines a competitor\u2019s positioning, target audience, and overall marketing strategy.<\/p>\n<p>You can learn how competitors position and differentiate themselves in the market.<\/p>\n<p>Use this analysis to take a fresh approach in your messaging and resonate with your buyers.<\/p>\n<p>It also helps identify underserved markets that you should target.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Pricing_and_Revenue_Optimization\"><\/span>Pricing and Revenue Optimization<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Pricing intelligence data goes a long way in building your pricing strategy.<\/p>\n<p>Collect intel about competitors\u2019 pricing models to optimize your pricing structure.<\/p>\n<p>Check this data against factors like perceived value and customer loyalty. Then, plan your pricing model to maximize revenue.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Use_Competitive_Intelligence_to_Stay_Ahead_of_the_Curve\"><\/span>Use Competitive Intelligence to Stay Ahead of the Curve<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Competitor intelligence turns data about your competitors into strategic decisions for business growth.<\/p>\n<p>As you build your CI research process, keep three principles in mind:<\/p>\n<ol>\n<li>Set clear goals before collecting data<\/li>\n<li>Focus on actionable insights rather than random data<\/li>\n<li>Share findings in relevant and easily accessible deliverables<\/li>\n<\/ol>\n<p>The real value of competitive intelligence comes from studying the right competitors.<\/p>\n<p>Before diving into research, do a thorough market analysis to find which brands impact your market.<\/p>\n<p>Use our full guide to learn <a title=\"How to Do a Market Analysis for Your Business in 6 Steps\" href=\"https:\/\/backlinko.com\/how-to-do-a-market-analysis\" target=\"_blank\" rel=\"noopener\">how to conduct market analysis<\/a> to build a strong foundation for your CI efforts.<\/p>\n<p>The post <a href=\"https:\/\/backlinko.com\/competitive-intelligence\" target=\"_blank\" rel=\"noopener\">How to Build a Competitive Intelligence Strategy from Scratch<\/a> appeared first on <a href=\"https:\/\/backlinko.com\/\" target=\"_blank\" rel=\"noopener\">Backlinko<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Competitive intelligence (CI) gives you the clarity to make the right moves for your business\u2014whether that\u2019s meeting customer needs, finding new opportunities, or outsmarting competitors. Marketing agency Thrive proves this perfectly. I spoke to Aaron Whittaker, the VP of Demand Gen and Marketing at Thrive, to understand how they use CI. His team gathered intel to solve a specific challenge. Prospects were choosing AI marketing solutions over traditional agencies. \u201cWe monitored our competitors\u2019 customer reviews and social media mentions. Our takeaway was that clients often felt [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12271,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"h5ap_radio_sources":[],"cybocfi_hide_featured_image":"","footnotes":""},"categories":[8],"tags":[],"class_list":["post-12270","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-backlinko"],"featured_image_src":"https:\/\/craighordlow.com\/wp-content\/uploads\/2025\/02\/aaron-whittaker-BptHvi-600x400.png","featured_image_src_square":"https:\/\/craighordlow.com\/wp-content\/uploads\/2025\/02\/aaron-whittaker-BptHvi-600x600.png","author_info":{"display_name":false,"author_link":"https:\/\/craighordlow.com\/author\/craig\/"},"_links":{"self":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/posts\/12270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/comments?post=12270"}],"version-history":[{"count":0,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/posts\/12270\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/media\/12271"}],"wp:attachment":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/media?parent=12270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/categories?post=12270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/tags?post=12270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}