{"id":14135,"date":"2025-10-02T13:48:22","date_gmt":"2025-10-02T13:48:22","guid":{"rendered":"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/"},"modified":"2025-10-02T13:48:22","modified_gmt":"2025-10-02T13:48:22","slug":"audience-research-how-to-know-what-your-buyers-really-want","status":"publish","type":"post","link":"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/","title":{"rendered":"Audience Research: How to Know What Your Buyers Really Want"},"content":{"rendered":"<p>If I had a dollar for every time someone said \u201c<em>know your audience<\/em>,\u201d I could retire from marketing altogether.<\/p>\n<p>And yet, most teams are completely winging it.<\/p>\n<p>Too often, marketers equate audience research with half-baked customer relationship management (CRM) data, some social media metrics, and a few buyer interviews.<br \/>\nBut that\u2019s just organizing information you already have.<\/p>\n<p>Real audience research means discovering what you don\u2019t know yet.<\/p>\n<p>It\u2019s the exact words people use when they\u2019re frustrated. The solutions they\u2019ve already tried and dismissed. The moment they decide to trust one source over another.<\/p>\n<p>When you get this right, you move from guessing what might work to creating content from what your audience is already telling you.<\/p>\n<p>In this guide, I\u2019ll show you how to find those insights across five key channels, with practical tactics you can use right away.<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-tip.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p><strong>Download our free Audience Research Tracker<\/strong><\/p>\n<p>As you go through these methods, I\u2019ll show you how to capture insights in our <a title=\"Audience Research Tracker by Backlinko\" href=\"https:\/\/docs.google.com\/spreadsheets\/d\/11dmfLgn_cW3YbAhdODM0mMOx8YEJorEswuFzhlGCcUo\/copy\" target=\"_blank\" rel=\"noopener\">Audience Research Tracker<\/a> and turn them into actionable content ideas.<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-tip.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Why_You_Cant_Skip_Audience_Research\" >Why You Can\u2019t Skip Audience Research<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#5_Channels_to_Conduct_Audience_Research_for_Content_Marketing\" >5 Channels to Conduct Audience Research for Content Marketing<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Tap_Into_Intel_Within_Your_Company\" >Tap Into Intel Within Your Company<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Listen_and_Capture_First-Hand_Conversations\" >Listen and Capture First-Hand Conversations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Sync_with_Frontline_Teams\" >Sync with Frontline Teams<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Interview_and_Survey_Customers\" >Interview and Survey Customers<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Use_Reddit_for_Unfiltered_Conversations\" >Use Reddit for Unfiltered Conversations<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Start_with_the_Right_Filters\" >Start with the Right Filters<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Find_the_Right_Subreddits\" >Find the Right Subreddits<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Read_Posts_and_Comments_Like_a_Researcher\" >Read Posts and Comments Like a Researcher<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Find_AMAs_Ask_Me_Anything\" >Find AMAs (Ask Me Anything)<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Check_Out_YouTube_Comments_and_Videos\" >Check Out YouTube Comments and Videos<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Analyze_Comments_Using_LLM_Tools\" >Analyze Comments Using LLM Tools<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Learn_From_User-Generated_Content\" >Learn From User-Generated Content<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Explore_Social_Media_Platforms_Your_Buyers_Use\" >Explore Social Media Platforms Your Buyers Use<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#LinkedIn\" >LinkedIn<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Instagram\" >Instagram<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#TikTok\" >TikTok<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#X\" >X<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Compare_Platforms_with_Semrush_Social_Tracker\" >Compare Platforms with Semrush Social Tracker<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Mine_Customer_Reviews\" >Mine Customer Reviews<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/craighordlow.com\/index.php\/2025\/10\/02\/audience-research-how-to-know-what-your-buyers-really-want\/#Make_Audience_Research_Your_Competitive_Edge\" >Make Audience Research Your Competitive Edge<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Why_You_Cant_Skip_Audience_Research\"><\/span>Why You Can\u2019t Skip Audience Research<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you\u2019ve ever lost hours scrolling TikTok or binge-watched \u201cjust one more episode\u201d on Netflix until midnight, you\u2019ve experienced the power of audience research.<\/p>\n<p>Platforms like Netflix, YouTube, and TikTok own our attention because they know us better than we know ourselves.<\/p>\n<p>They\u2019ve built this advantage by making audience research a core function.<\/p>\n<p>Netflix, for example, treats \u201cConsumer Insights\u201d as one of its nine core research areas, which shows just how pivotal understanding users is to their success.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Netflix \u2013 Consumer Insights\" alt=\"Netflix \u2013 Consumer Insights\" data-aspect-ratio=\"0.95142857142857\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/netflix-consumer-insights.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>For these winning brands, audience research isn\u2019t an afterthought.<\/p>\n<p>It shapes everything: what gets built, how products are positioned, and which messages resonate<\/p>\n<p>And the payoff is massive \u2014 delivering experiences tailored to your customers that keep them coming back for more.<\/p>\n<p>In stark contrast, many marketing teams run on fragments.<\/p>\n<p>SEOs chase keywords, social focuses on engagement, and product marketing fine-tunes messaging. Everyone has a piece of the puzzle, but no one can put it together.<\/p>\n<p>As a result, campaigns are designed for specific channels instead of real people.<\/p>\n<p>Done well, audience research can close this gap to:<\/p>\n<ul>\n<li>Sharpen your messaging that customers find relatable<\/li>\n<li>Prevent wasted spend by showing you where people actually are<\/li>\n<li>Speed up creative cycles by giving teams validated insights to work with<\/li>\n<\/ul>\n<figure class=\"backlinko-image__visual-chart backlinko-image\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Marketing after audience research\" alt=\"Marketing after audience research\" data-aspect-ratio=\"0.66142857142857\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/10\/marketing-after-audience-research.png\" loading=\"lazy\" \/><\/p><\/figure>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/03\/icon-remember-v2.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p><strong>In short:<\/strong> This research legwork aligns marketing with real customer needs, winning customer trust in the process.<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/03\/icon-remember-v2.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>And the good news is you don\u2019t need Big Tech\u2019s expensive resources to pull this off.<\/p>\n<p>I\u2019ll show you how to conduct audience research and out-empathize the competition with your existing team and budget.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_Channels_to_Conduct_Audience_Research_for_Content_Marketing\"><\/span>5 Channels to Conduct Audience Research for Content Marketing<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Your buyers are already telling you what they want. You just need to listen carefully.<\/p>\n<p>Let\u2019s learn how.<\/p>\n<p>Make sure to <a title=\"Audience Research Tracker by Backlinko\" href=\"https:\/\/docs.google.com\/spreadsheets\/d\/11dmfLgn_cW3YbAhdODM0mMOx8YEJorEswuFzhlGCcUo\/copy\" target=\"_blank\" rel=\"noopener\">download our tracker<\/a> and jot down all the information from your audience research techniques.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tap_Into_Intel_Within_Your_Company\"><\/span>Tap Into Intel Within Your Company<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Some of the most valuable audience insights are already within your reach, sitting with your sales and customer success (CS) teams.<\/p>\n<p>These groups are on the front lines.<\/p>\n<p>They regularly interact with prospects and customers about their frustrations, aspirations, objections, and goals.<\/p>\n<p>For marketers figuring out how to conduct audience research, collecting these insights is a great starting point.<\/p>\n<p>Here\u2019s how:<\/p>\n<div class=\"table-responsive\">\n<table class=\"table table-primary table-striped table-hover\">\n<thead>\n<tr>\n<th scope=\"col\">Source of Insight<\/th>\n<th scope=\"col\">How It Works<\/th>\n<th scope=\"col\">What You\u2019ll Learn<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"strong\" scope=\"row\" data-before=\"Source of Insight\">Listen to conversations<\/td>\n<td data-before=\"How It Works\">\n<ul>\n<li>Sit in on sales demos, onboarding calls, or quarterly check-ins<\/li>\n<li>Use a simple template to document key takeaways<\/li>\n<\/ul>\n<\/td>\n<td data-before=\"What You\u2019ll Learn\">\n<ul>\n<li>How buyers describe challenges<\/li>\n<li>Words and phrases they repeat<\/li>\n<li>Factors they prioritize<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"strong\" scope=\"row\" data-before=\"Source of Insight\">Sync with frontline teams<\/td>\n<td data-before=\"How It Works\">\n<ul>\n<li>Run regular sessions with sales, CS, product, and marketing to share notes<\/li>\n<\/ul>\n<\/td>\n<td data-before=\"What You\u2019ll Learn\">\n<ul>\n<li>Common challenges<\/li>\n<li>Objections that block deals<\/li>\n<li>Features customers love or struggle with<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"strong\" scope=\"row\" data-before=\"Source of Insight\">Interview &amp; survey customers<\/td>\n<td data-before=\"How It Works\">\n<ul>\n<li>Conduct 1:1 interviews with prospects and customers<\/li>\n<li>Use surveys to validate patterns<\/li>\n<\/ul>\n<\/td>\n<td data-before=\"What You\u2019ll Learn\">\n<ul>\n<li>Why buyers looked for a solution<\/li>\n<li>Their decision-making process<\/li>\n<li>Alternatives considered<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h4><span class=\"ez-toc-section\" id=\"Listen_and_Capture_First-Hand_Conversations\"><\/span>Listen and Capture First-Hand Conversations<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>The fastest way to understand your audience is to literally listen.<\/p>\n<p>Sit in on a sales demo, a customer onboarding call, or a quarterly check-in meeting.<\/p>\n<p>This will bring you raw insights you can\u2019t get from surveys, like:<\/p>\n<ul>\n<li>The way buyers frame their challenges<\/li>\n<li>The decision factors they prioritize<\/li>\n<li>The words they repeat<\/li>\n<\/ul>\n<p>But listening alone isn\u2019t enough.<\/p>\n<p>You need a simple system to document the key takeaways from every conversation and share them across teams.<\/p>\n<p>Here\u2019s an example of what that might look like for a fictional coffee brand:<\/p>\n<figure class=\"backlinko-image__visual-chart backlinko-image\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Audience Research \u2013 Conversations\" alt=\"Audience Research \u2013 Conversations\" data-aspect-ratio=\"0.75142857142857\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/10\/audience-research-conversations.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Our <a title=\"Audience Research Tracker by Backlinko\" href=\"https:\/\/docs.google.com\/spreadsheets\/d\/11dmfLgn_cW3YbAhdODM0mMOx8YEJorEswuFzhlGCcUo\/copy\" target=\"_blank\" rel=\"noopener\">Audience Research Tracker<\/a> will help you distill these conversations into meaningful content opportunities.<\/p>\n<p>You can jot down recurring problem statements in your buyers\u2019 language and identify their biggest pain points.<\/p>\n<p>Then, prioritize ideas based on our four key parameters like urgency, business value, and more.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Audience Research Tracker by Backlinko\" alt=\"Audience Research Tracker by Backlinko\" data-aspect-ratio=\"0.45142857142857\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/audience-research-tracker-backlinko-tracker.png\" loading=\"lazy\" \/><\/p><\/figure>\n<h4><span class=\"ez-toc-section\" id=\"Sync_with_Frontline_Teams\"><\/span>Sync with Frontline Teams<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Another way to capture these insights is by regularly connecting with your customer-facing teams.<\/p>\n<p>When teams work in silos, each one only sees a part of the puzzle.<\/p>\n<p>This creates a disconnect in your customer experience because no one has the whole picture of what buyers want.<\/p>\n<p>That\u2019s why it\u2019s worth setting up regular cross-team sessions for marketing, sales, customer success, and product teams to compare notes.<\/p>\n<p>These sessions can surface insights that no single team could uncover on its own.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Interview_and_Survey_Customers\"><\/span>Interview and Survey Customers<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Besides internal data, hearing directly from buyers can give you a deeper, more reliable understanding of what drives their decisions.<\/p>\n<p>Customer interviews provide essential context about the why behind their behavior.<\/p>\n<p>You can find out:<\/p>\n<ul>\n<li>How they first discovered your product or category<\/li>\n<li>What pain points pushed them to look for a solution<\/li>\n<li>The decision-making process they followed<\/li>\n<li>What alternatives did they consider<\/li>\n<\/ul>\n<p>With surveys, you can validate these insights and see which ones apply broadly versus one-off anecdotes.<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-tip.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p><strong>The bottom line:<\/strong> Before spending anything on new research, look inward to collect and process information you already have.<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-tip.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"Use_Reddit_for_Unfiltered_Conversations\"><\/span>Use Reddit for Unfiltered Conversations<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Unlike other <a title=\"13 New Social Media Platforms\" href=\"https:\/\/backlinko.com\/new-social-media-platforms\" target=\"_blank\" rel=\"noopener\">social media platforms<\/a>, Reddit gives you access to candid and often brutally honest conversations.<\/p>\n<p>Take this post on frustrating skincare routines.<\/p>\n<p>It voices raw and real emotions that people face when dealing with skincare challenges.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Reddit \u2013 Unfiltered conversations\" alt=\"Reddit \u2013 Unfiltered conversations\" data-aspect-ratio=\"1.4457142857143\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/reddit-unfiltered-conversations.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>And in the comments, there are even more stories and nuanced perspectives.<\/p>\n<p>They offer crucial insights about the audience, like \u201cskincare feels like a tough road of trial and error\u201d and the \u201cemotional toll of poor skin health.\u201d<\/p>\n<p>So, how do you use Reddit to know your buyers better?<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Start_with_the_Right_Filters\"><\/span>Start with the Right Filters<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Reddit\u2019s filters make it easy to sift through posts and find what matters most.<\/p>\n<p>You can sort results by:<\/p>\n<ul>\n<li><strong>Relevance:<\/strong> Best for finding posts that match your keyword directly<\/li>\n<li><strong>Top:<\/strong> Surfaces the most upvoted posts over a time period<\/li>\n<li><strong>Hot:<\/strong> Shows recently trending posts with the most upvotes<\/li>\n<li><strong>Comment count:<\/strong> Sorts posts with the most comments<\/li>\n<li><strong>New:<\/strong> Shows you the freshest discussions<\/li>\n<\/ul>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Reddit \u2013 Posts \u2013 Filters\" alt=\"Reddit \u2013 Posts \u2013 Filters\" data-aspect-ratio=\"0.67333333333333\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/reddit-posts-filters.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Plus, you can filter results by timeframe to see what\u2019s trending now versus what\u2019s been a consistent pain point over time.<\/p>\n<p>In my search for \u201cmoisturizer for oily skin,\u201d filtering by \u201cRelevance\u201d shows the closest matches, while \u201cHot\u201d surfaces the most recently upvoted posts.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Reddit \u2013 Filter \u2013 Relevance vs. Hot\" alt=\"Reddit \u2013 Filter \u2013 Relevance vs. Hot\" data-aspect-ratio=\"1.6385714285714\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/reddit-filter-relevance-vs-hot.png\" loading=\"lazy\" \/><\/p><\/figure>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-tip.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p><strong>Pro tip:<\/strong> Use Google with the search operator <strong>site:reddit.com<\/strong> \u201c<strong>keyword<\/strong>.\u201d This often works better than Reddit\u2019s native search, especially if you\u2019re looking for niche phrases.<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-tip.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h4><span class=\"ez-toc-section\" id=\"Find_the_Right_Subreddits\"><\/span>Find the Right Subreddits<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>While it\u2019s easy to find bigger and popular subreddits, it\u2019s equally important to look for smaller, niche spaces where your audience might hang out.<\/p>\n<p>Remember, the same buyers may express themselves differently depending on the space they\u2019re in.<\/p>\n<p>For instance, a skincare brand could find valuable insights across:<\/p>\n<ul>\n<li><strong>r\/SkincareAddiction:<\/strong> Broad, general skincare conversations<\/li>\n<li><strong>r\/AsianBeauty:<\/strong> Discussions centered on Asian markets<\/li>\n<li><strong>r\/30PlusSkincare:<\/strong> Catering to an older demographic<\/li>\n<\/ul>\n<p>Each subreddit reflects a different slice of the audience.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Read_Posts_and_Comments_Like_a_Researcher\"><\/span>Read Posts and Comments Like a Researcher<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>A good Reddit post will give you context into people\u2019s problems, goals, and lived experiences.<\/p>\n<p>But the comments add more nuance to the original post. This is where people expand on the issue, discuss solutions, and share personal stories.<\/p>\n<p>Here\u2019s a post where the original poster (OP) shares their concerns about using Retinol, an ingredient known for its anti-aging properties.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Reddit \u2013 Good post will give you context\" alt=\"Reddit \u2013 Good post will give you context\" data-aspect-ratio=\"0.49428571428571\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/reddit-good-post-will-give-you-context.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Other Redditors share their take and advice on this issue, highlighting some alternatives to consider.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Reddit \u2013 Comments &amp; Advices\" alt=\"Reddit \u2013 Comments &amp; Advices\" data-aspect-ratio=\"1.3014285714286\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/reddit-comments-and-advices.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>For a skincare brand, this post is helpful to understand:<\/p>\n<ul>\n<li>Buyers\u2019 concerns regarding Retinol<\/li>\n<li>Commonly used and recommended solutions<\/li>\n<\/ul>\n<p>Based on these insights, the brand can create content focusing on the best practices for Retinol use. Another great idea is to make a beginners\u2019 guide for using Retinol and taking care of your skin.<\/p>\n<p>Besides, <a title=\"Reddit User and Growth Stats (Updated)\" href=\"https:\/\/backlinko.com\/reddit-users\" target=\"_blank\" rel=\"noopener\">Reddit<\/a> also offers something other platforms can\u2019t: clear signals of what not to do.<\/p>\n<p>Upvotes highlight ideas and opinions people love. Downvotes show the perspectives or advice they reject.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Find_AMAs_Ask_Me_Anything\"><\/span>Find AMAs (Ask Me Anything)<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Ask Me Anything (AMAs) can be a gateway to your audience\u2019s biggest questions or issues they\u2019re curious about.<\/p>\n<p>Any industry expert or influencer with trusted credentials can host an AMA.<\/p>\n<p>Here\u2019s an example from a certified dermatologist.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Reddit \u2013 AMAs\" alt=\"Reddit \u2013 AMAs\" data-aspect-ratio=\"0.56857142857143\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/reddit-amas.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Questions asked in this thread reveal issues where people need an expert\u2019s guidance.<\/p>\n<p>For example, one Redditor asked for basic skincare regimens while another shared a question about stretch marks.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Reddit \u2013 Comments \u2013 Experts guidance\" alt=\"Reddit \u2013 Comments \u2013 Experts guidance\" data-aspect-ratio=\"1.2157142857143\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/reddit-comments-experts-guidance.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Pay attention to questions with high upvotes. Those are the ones that most people want advice on.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Check_Out_YouTube_Comments_and_Videos\"><\/span>Check Out YouTube Comments and Videos<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a title=\"YouTube SEO: How to Optimize and Rank Videos\" href=\"https:\/\/backlinko.com\/how-to-rank-youtube-videos\" target=\"_blank\" rel=\"noopener\">YouTube<\/a> is the second-largest search engine where people go to solve problems, compare options, and learn new skills.<\/p>\n<p>Naturally, it can reveal a lot about your buyers.<\/p>\n<p>An audience intelligence tool like <a title=\"Sparktoro\" href=\"https:\/\/sparktoro.com\/\" target=\"_blank\" rel=\"noopener\">Sparktoro<\/a> is a good starting point for YouTube research.<\/p>\n<p>When you enter any keyword, it lists the most relevant <a title=\"How to Grow YouTube Channel: Expert Tips for More Growth\" href=\"https:\/\/backlinko.com\/grow-youtube-channel\" target=\"_blank\" rel=\"noopener\">YouTube channels<\/a> for this audience.<\/p>\n<p>Visit these channels and extract rich insights based on the steps I explain below.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"SparkToro \u2013 YouTube \u2013 Research \u2013 Running shoes\" alt=\"SparkToro \u2013 YouTube \u2013 Research \u2013 Running shoes\" data-aspect-ratio=\"0.97428571428571\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/sparktoro-youtube-research-running-shoes.png\" loading=\"lazy\" \/><\/p><\/figure>\n<h4><span class=\"ez-toc-section\" id=\"Analyze_Comments_Using_LLM_Tools\"><\/span>Analyze Comments Using LLM Tools<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>A <a title=\"YouTube Video Planning &amp; Outlining Guide\" href=\"https:\/\/backlinko.com\/hub\/youtube\/planning\" target=\"_blank\" rel=\"noopener\">YouTube video<\/a> gives you one perspective.<\/p>\n<p>The comments give you hundreds.<\/p>\n<p>For example, this video comparing stainless steel pans with cast iron skillets tells you the creator\u2019s subjective take on the topic.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"YouTube \u2013  Video perspective\" alt=\"YouTube \u2013 Video perspective\" data-aspect-ratio=\"0.71428571428571\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/youtube-video-perspective.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>But when you scroll through the comments, you\u2019ll find which option people prefer \u2014 and why.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"YouTube \u2013 Comment\u2019s perspectives\" alt=\"YouTube \u2013 Comment's perspectives\" data-aspect-ratio=\"0.92285714285714\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/youtube-comments-perspectives.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Here\u2019s a quick and easy process to document insights from as many YouTube videos as you want.<\/p>\n<p>Copy comments from every video in one go. Then, paste them into ChatGPT or any LLM tool of your choice.<\/p>\n<p>Share this prompt to extract common pain points and themes:<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/04\/icon-ai-prompt.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p>I have added a collection of YouTube comments below. Please analyze them as if you\u2019re conducting target audience research.<\/p>\n<p>Identify:<\/p>\n<p>\u2192 The most common themes and topics people talk about<\/p>\n<p>\u2192 Motivations, desires, or positive outcomes they want<\/p>\n<p>\u2192 Patterns in language (words\/phrases that repeat often)<\/p>\n<p>Present your findings in a structured summary. Create a table highlighting frequent pain points, frustrations, or complaints, and add users\u2019 quotes for each pain point.<\/p>\n<p>Here are the comments:<\/p>\n<p><strong>[Paste comments]<\/strong><\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/04\/icon-ai-prompt.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>This way, you can turn hundreds of scattered thoughts into a structured list of what your audience actually struggles with in their exact words.<\/p>\n<p>I tried this myself and here\u2019s how it went:<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"ChatGPT \u2013 Results for prompt with YouTube video comments\" alt=\"ChatGPT \u2013 Results for prompt with YouTube video comments\" data-aspect-ratio=\"1.5742857142857\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/chatgpt-results-for-prompt-with-youtube-video-comments.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>I found a clear breakdown of my audience\u2019s pain points spelled out in their exact words.<\/p>\n<p>Add these to our <a title=\"Audience Research Tracker by Backlinko\" href=\"https:\/\/docs.google.com\/spreadsheets\/d\/11dmfLgn_cW3YbAhdODM0mMOx8YEJorEswuFzhlGCcUo\/copy\" target=\"_blank\" rel=\"noopener\">research tracker<\/a> \u2014 and just like that, I have topics for my next few Instagram reels, like \u201cHealth concerns around non-stick pans\u201d and \u201cWhy stainless steel pans are better than non-stick.\u201d<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"ChatGPT \u2013  Table of pain points &amp; user quotes\" alt=\"ChatGPT \u2013 Table of pain points &amp; user quotes\" data-aspect-ratio=\"1.0014285714286\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/chatgpt-table-of-pain-points-and-user-quotes.png\" loading=\"lazy\" \/><\/p><\/figure>\n<h4><span class=\"ez-toc-section\" id=\"Learn_From_User-Generated_Content\"><\/span>Learn From User-Generated Content<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Beyond comments, <a title=\"24 Key User-Generated Content (UGC) Statistics\" href=\"https:\/\/backlinko.com\/ugc-statistics\" target=\"_blank\" rel=\"noopener\">user-generated content<\/a> (UGC) can also offer a direct line into what your buyers care about.<\/p>\n<p>Think product reviews, unboxing videos, comparisons, or even vlogs where people share how they use a product.<\/p>\n<p>Notice the kind of pros and cons that people highlight in these videos.<\/p>\n<p>For example, this YouTube creator made a video about his decision to stop using Hexclad pans.<\/p>\n<p>He explains:<\/p>\n<ul>\n<li>Why he bought these pans<\/li>\n<li>What went wrong with these products<\/li>\n<li>What alternatives he considered and switched to<\/li>\n<\/ul>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"YouTube \u2013 Decision to stop using product\" alt=\"YouTube \u2013 Decision to stop using product\" data-aspect-ratio=\"0.71857142857143\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/youtube-decision-to-stop-using-product.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Use these insights to understand key buying factors and some pain points worth exploring.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Explore_Social_Media_Platforms_Your_Buyers_Use\"><\/span>Explore Social Media Platforms Your Buyers Use<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Social media works best as an audience research method when you know where your buyers actually spend their time.<\/p>\n<p>Tools like <a title=\"Similarweb\" href=\"https:\/\/www.similarweb.com\/\" target=\"_blank\" rel=\"noopener\">Similarweb<\/a> make this easier by showing you which channels your audience prefers.<\/p>\n<p>Add your website and a few key competitors to get started, like this example with TechCrunch, Wired, and other competitors.<\/p>\n<p>Here\u2019s how the tool breaks down each brand\u2019s audience share on different social media platforms:<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Similarweb \u2013 Social networks\" alt=\"Similarweb \u2013 Social networks\" data-aspect-ratio=\"0.67428571428571\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/similarweb-social-networks.png\" loading=\"lazy\" \/><\/p><\/figure>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-tip.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p><strong>The takeaway:<\/strong> Identify the platforms that matter most to your buyers and dig deep into those spaces.<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-tip.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h4><span class=\"ez-toc-section\" id=\"LinkedIn\"><\/span>LinkedIn<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>On <a title=\"LinkedIn SEO Tips: Optimize Your Profile And Content\" href=\"https:\/\/backlinko.com\/linkedin-seo\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>, start by identifying people who fit your Ideal Customer Profile (ICP).<\/p>\n<p>Pay close attention to the posts they share \u2014 their wins, failures, roadblocks, and processes.<\/p>\n<p>These real-world updates reveal where your product or service can make a meaningful impact.<\/p>\n<p>For example, if your ICP includes customer success teams, this LinkedIn post shows how leaders are experimenting with AI tools.<\/p>\n<p>It highlights both opportunities and gaps you could address \u2014 like growing interest in a trend (opportunity) or frequent complaints (gap).<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"LinkedIn \u2013 How leaders experiment with AI tools\" alt=\"LinkedIn \u2013 How leaders experiment with AI tools\" data-aspect-ratio=\"1.3184615384615\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/linkedin-how-leaders-experiment-with-ai-tools.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>To scale your research, use LinkedIn Sales Navigator to apply filters and zero in on the right people within your ICP.<\/p>\n<p>For example, you can filter results by industry, keywords, location, seniority, language, and more of these filters.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"LinkedIn \u2013 Filters\" alt=\"LinkedIn \u2013 Filters\" data-aspect-ratio=\"0.76428571428571\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/linkedIn-filters.png\" loading=\"lazy\" \/><\/p><\/figure>\n<h4><span class=\"ez-toc-section\" id=\"Instagram\"><\/span>Instagram<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Instagram hashtags are a great way to discover audience interests.<\/p>\n<p>Start with broad themes like <em>#mealprepideas<\/em> to see what\u2019s trending.<\/p>\n<p>Each hashtag (like a keyword) surfaces a collection of posts tagged with this term.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Instagram \u2013 Hashtags search\" alt=\"Instagram \u2013 Hashtags search\" data-aspect-ratio=\"0.66428571428571\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/instagram-hashtags-search.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Look for posts with high engagement because they signal what truly resonates.<\/p>\n<p>For instance, this post earned over 393k likes because it offered clear, visual recipe ideas that people found useful.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Instagram \u2013 Clear visual recipe idea\" alt=\"Instagram \u2013 Clear visual recipe idea\" data-aspect-ratio=\"0.71714285714286\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/instagram-clear-visual-recipe-idea.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Like LinkedIn, you can also follow influencers or niche creators in your space to get closer to your audience.<\/p>\n<p>Their posts (and especially the comments) often pinpoint the questions, frustrations, and goals your buyers are struggling with.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"TikTok\"><\/span>TikTok<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>To use <a title=\"TikTok SEO: How to Optimize for Search &amp; the For You Page\" href=\"https:\/\/backlinko.com\/tiktok-seo\" target=\"_blank\" rel=\"noopener\">TikTok<\/a> as an audience research method, create a fresh account dedicated to your niche.<\/p>\n<p>Interact only with videos specific to your space, and TikTok\u2019s algorithm will start curating a feed of trending content.<\/p>\n<p>Once you see relevant videos, dive into the comments to spot recurring themes and pain points.<\/p>\n<p>For example, the comments on this meal prep video include many questions about the containers and the recipe.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"TikTok \u2013 Recipe comments \u2013 Questions\" alt=\"TikTok \u2013 Recipe comments \u2013 Questions\" data-aspect-ratio=\"1.2753846153846\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/tiktok-recipe-comments-questions.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>You can also search for your keywords and toggle between \u201cTop,\u201d \u201cUsers,\u201d \u201cVideos,\u201d and \u201cLIVE\u201d content to explore different kinds of content on the app.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"TikTok \u2013 Top \u2013 Users \u2013 Videos \u2013 Live\" alt=\"TikTok \u2013 Top \u2013 Users \u2013 Videos \u2013 Live\" data-aspect-ratio=\"0.87857142857143\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/tiktok-top-users-videos-live.png\" loading=\"lazy\" \/><\/p><\/figure>\n<h4><span class=\"ez-toc-section\" id=\"X\"><\/span>X<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>X has powerful tools for audience research if you know where to look.<\/p>\n<p>Use the advanced search function to filter posts by keyword, engagement, account, or time frame.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"X \u2013 Advanced search options\" alt=\"X \u2013 Advanced search options\" data-aspect-ratio=\"1.0866666666667\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/x-advanced-search-options.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Another underrated feature for target audience research: \u201cLists.\u201d<\/p>\n<p>It lets you build a curated feed of accounts you want to hear more from, like potential customers, influencers, or industry voices.<\/p>\n<p>You can either follow existing lists or create a new one.<\/p>\n<p>For instance, searching for \u201cvibe coding\u201d lists shows ready-made feeds you can tap into for insights.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"X \u2013 Search \u2013 Vibe coding \u2013 Results\" alt=\"X \u2013 Search \u2013 Vibe coding \u2013 Results\" data-aspect-ratio=\"1.0107692307692\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/x-search-vibe-coding-results.png\" loading=\"lazy\" \/><\/p><\/figure>\n<h4><span class=\"ez-toc-section\" id=\"Compare_Platforms_with_Semrush_Social_Tracker\"><\/span>Compare Platforms with Semrush Social Tracker<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a title=\"Social Media Tracker | Semrush\" href=\"https:\/\/www.semrush.com\/features\/social-media-tool\/\" target=\"_blank\" rel=\"noopener\">Semrush\u2019s Social Tracker<\/a> helps you zoom out and learn more about your audience from multiple channels at once.<\/p>\n<p>It pulls data from Instagram, Facebook, LinkedIn, X, YouTube, Pinterest, and TikTok, so you can see how your audience interacts with different channels.<\/p>\n<p>With this report, you can identify which platforms generate the strongest engagement from your target audience.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Semrush \u2013 Social Tracker \u2013 Facebook\" alt=\"Semrush \u2013 Social Tracker \u2013 Facebook\" data-aspect-ratio=\"0.71571428571429\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/semrush-social-tracker-facebook.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>And it\u2019s easier to spot popular post formats (Reels, carousels, videos, etc.) and hashtags that drive interaction.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Semrush \u2013 Social Tracker \u2013 Hashtags\" alt=\"Semrush \u2013 Social Tracker \u2013 Hashtags\" data-aspect-ratio=\"0.80428571428571\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/semrush-social-tracker-hashtags.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>To get started, connect your social accounts and add competitor profiles in Social Tracker.<\/p>\n<p>Use the \u201cOverview\u201d tab to compare follower growth, posting activity, and engagement side by side.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Semrush \u2013 Social Tracker \u2013 Overview\" alt=\"Semrush \u2013 Social Tracker \u2013 Overview\" data-aspect-ratio=\"1.0042857142857\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/semrush-social-tracker-overview.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Then, jump to platform-specific tabs to get in-depth reports for each platform.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Semrush \u2013 Social Tracker \u2013 Different tabs\" alt=\"Semrush \u2013 Social Tracker \u2013 Different tabs\" data-aspect-ratio=\"0.59833333333333\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/semrush-social-tracker-different-tabs.png\" loading=\"lazy\" \/><\/p><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Mine_Customer_Reviews\"><\/span>Mine Customer Reviews<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A single customer review may just be one person\u2019s opinion.<\/p>\n<p>But when you analyze these reviews at scale, clear patterns start to emerge.<\/p>\n<p>For starters, look for factors that led people to buy a product. Or, notice the cons people mention in low-rated reviews.<\/p>\n<p>Both indicate pain points you can target.<\/p>\n<p>For example, this customer calls out weak product durability and a disappointing warranty process.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Amazon \u2013 Customer Review \u2013 Bad quality\" alt=\"Amazon \u2013 Customer Review \u2013 Bad quality\" data-aspect-ratio=\"0.67714285714286\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/amazon-customer-review-bad-quality.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>You also want to find what success looks like for your potential customers. Is it saving time, cutting costs, improving quality, or something else?<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Walnut \u2013 Comments\" alt=\"Walnut \u2013 Comments\" data-aspect-ratio=\"0.68285714285714\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/walnut-comments.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Document the features they call out as good or bad.<\/p>\n<p>This insight can shape your messaging and even suggest improvements for your offering.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Tripadvisor \u2013 Comment &amp; Improvements\" alt=\"Tripadvisor \u2013 Comment &amp; Improvements\" data-aspect-ratio=\"0.69166666666667\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/tripadvisor-comment-and-improvements.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>See if reviews pinpoint any competitors that people considered. Note why they chose or didn\u2019t choose a specific brand over others.<\/p>\n<figure class=\"backlinko-image__screenshot backlinko-image backlinko-has-border\">\n<div class=\"backlinko-img-placeholder\"><\/div>\n<p><img decoding=\"async\" title=\"Amazon \u2013 Customer Review \u2013 Anna\" alt=\"Amazon \u2013 Customer Review \u2013 Anna\" data-aspect-ratio=\"0.68571428571429\" src=\"https:\/\/backlinko.com\/app\/uploads\/2025\/09\/amazon-customer-review-anna.png\" loading=\"lazy\" \/><\/p><\/figure>\n<p>Similar to the exercise I suggested for YouTube, collect product reviews from different platforms.<\/p>\n<p>Ask any LLM tool to analyze these reviews and prepare a list of pain points.<\/p>\n<p>Here are the review platforms you should check out based on your business type:<\/p>\n<div class=\"table-responsive\">\n<table class=\"table table-primary table-striped table-hover\">\n<tbody>\n<tr>\n<th scope=\"col\">Platform<\/th>\n<th scope=\"col\">Type of Business<\/th>\n<\/tr>\n<\/tbody>\n<tbody>\n<tr>\n<td scope=\"row\" data-before=\"Platform\"><strong>Amazon<\/strong><\/td>\n<td data-before=\"Type of Business\">Consumer products<\/td>\n<\/tr>\n<tr>\n<td scope=\"row\" data-before=\"Platform\"><strong>G2<\/strong><\/td>\n<td data-before=\"Type of Business\">B2B software &amp; services<\/td>\n<\/tr>\n<tr>\n<td scope=\"row\" data-before=\"Platform\"><strong>Trustpilot<\/strong><\/td>\n<td data-before=\"Type of Business\">Services (consumer &amp; B2B)<\/td>\n<\/tr>\n<tr>\n<td scope=\"row\" data-before=\"Platform\"><strong>Capterra \/ Software Advice<\/strong><\/td>\n<td data-before=\"Type of Business\">B2B tools &amp; software<\/td>\n<\/tr>\n<tr>\n<td scope=\"row\" data-before=\"Platform\"><strong>Google My Business<\/strong><\/td>\n<td data-before=\"Type of Business\">Local &amp; service businesses<\/td>\n<\/tr>\n<tr>\n<td scope=\"row\" data-before=\"Platform\"><strong>Yelp<\/strong><\/td>\n<td data-before=\"Type of Business\">Local services &amp; hospitality<\/td>\n<\/tr>\n<tr>\n<td scope=\"row\" data-before=\"Platform\"><strong>TrustRadius \/ PeerSpot<\/strong><\/td>\n<td data-before=\"Type of Business\">Enterprise B2B<\/td>\n<\/tr>\n<tr>\n<td scope=\"row\" data-before=\"Platform\"><strong>Industry-specific sites<\/strong> (Healthgrades, Avvo, etc.)<\/td>\n<td data-before=\"Type of Business\">Niche industries (healthcare, legal, etc.)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Make_Audience_Research_Your_Competitive_Edge\"><\/span>Make Audience Research Your Competitive Edge<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Audience research isn\u2019t simply a box to check.<\/p>\n<p>The more you know about your buyers, the stronger results your marketing efforts can produce.<\/p>\n<p>What\u2019s even better, your audience is already leaving signals about what they want.<\/p>\n<p>When you listen closely and capture these insights, you can create content and launch campaigns that hit closer to home.<\/p>\n<p>Download our <a title=\"Audience Research Tracker by Backlinko\" href=\"https:\/\/docs.google.com\/spreadsheets\/d\/11dmfLgn_cW3YbAhdODM0mMOx8YEJorEswuFzhlGCcUo\/copy\" target=\"_blank\" rel=\"noopener\">Audience Research Tracker<\/a> to easily document this data and turn these insights into content opportunities.<\/p>\n<div class=\"sc-quote alert blue-box font-georgia type-normal transparent-img-bg\">\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-sm-down\">\n            <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-further-reading.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">        <\/figure>\n<div class=\"media-body\">\n<blockquote class=\"sc-quote\">\n<p><strong>Next up:<\/strong> Wondering how to tie all your audience-centric content ideas together? Check out our guide on building a <a title=\"How to Build a Customer-Focused Content Strategy (6 Steps)\" href=\"https:\/\/backlinko.com\/content-strategy\" target=\"_blank\" rel=\"noopener\">customer-focused content strategy<\/a> to put this research to work.<\/p>\n<\/blockquote>\n<div class=\"media\">\n<figure class=\"sc-picture media-left hidden-md-up\">\n                    <img decoding=\"async\" src=\"https:\/\/backlinko.com\/app\/uploads\/2024\/06\/icon-further-reading.png\" alt=\"| Craig Hordlow\" loading=\"lazy\" title=\"| Craig Hordlow\">                <\/figure>\n<p>                                <cite class=\"sc-name media-body media-middle\"><br \/>\n                                    <\/cite>\n            <\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>The post <a href=\"https:\/\/backlinko.com\/audience-research\" target=\"_blank\" rel=\"noopener\">Audience Research: How to Know What Your Buyers Really Want<\/a> appeared first on <a href=\"https:\/\/backlinko.com\/\" target=\"_blank\" rel=\"noopener\">Backlinko<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>If I had a dollar for every time someone said \u201cknow your audience,\u201d I could retire from marketing altogether. And yet, most teams are completely winging it. Too often, marketers equate audience research with half-baked customer relationship management (CRM) data, some social media metrics, and a few buyer interviews. But that\u2019s just organizing information you already have. Real audience research means discovering what you don\u2019t know yet. It\u2019s the exact words people use when they\u2019re frustrated. The solutions they\u2019ve already tried and dismissed. The moment they [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":14136,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"h5ap_radio_sources":[],"cybocfi_hide_featured_image":"","footnotes":""},"categories":[8],"tags":[],"class_list":["post-14135","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-backlinko"],"featured_image_src":"https:\/\/craighordlow.com\/wp-content\/uploads\/2025\/10\/icon-tip-BRKVZn-600x400.png","featured_image_src_square":"https:\/\/craighordlow.com\/wp-content\/uploads\/2025\/10\/icon-tip-BRKVZn-600x600.png","author_info":{"display_name":false,"author_link":"https:\/\/craighordlow.com\/author\/craig\/"},"_links":{"self":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/posts\/14135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/comments?post=14135"}],"version-history":[{"count":0,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/posts\/14135\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/media\/14136"}],"wp:attachment":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/media?parent=14135"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/categories?post=14135"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/tags?post=14135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}