{"id":5174,"date":"2022-07-20T11:47:27","date_gmt":"2022-07-20T11:47:27","guid":{"rendered":"https:\/\/craighordlow.com\/index.php\/2022\/07\/20\/learn-how-to-personalize-your-customers-digital-experience\/"},"modified":"2022-07-20T11:47:27","modified_gmt":"2022-07-20T11:47:27","slug":"learn-how-to-personalize-your-customers-digital-experience","status":"publish","type":"post","link":"https:\/\/craighordlow.com\/index.php\/2022\/07\/20\/learn-how-to-personalize-your-customers-digital-experience\/","title":{"rendered":"Learn how to personalize your customers\u2019 digital experience"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/searchengineland.com\/wp-content\/seloads\/2022\/07\/AWS-7-20-22--800x450.jpeg\" alt=\"| Craig Hordlow\" class=\"wp-image-386410\" title=\"| Craig Hordlow\"><\/figure>\n<\/div>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/craighordlow.com\/index.php\/2022\/07\/20\/learn-how-to-personalize-your-customers-digital-experience\/#Youre_invited\" >You\u2019re invited!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/craighordlow.com\/index.php\/2022\/07\/20\/learn-how-to-personalize-your-customers-digital-experience\/#In_this_session\" >In this session:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/craighordlow.com\/index.php\/2022\/07\/20\/learn-how-to-personalize-your-customers-digital-experience\/#You_will_learn\" >You will learn:<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Youre_invited\"><\/span>You\u2019re invited!<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Join Jonathan Barouch, CEO and founder at Local Measure and AWS for a special conversation and hands-on solution demonstration.<\/p>\n<p><a href=\"https:\/\/pages.awscloud.com\/AWSMP-Demo-BIZ-LocalMeasure-Digital-Experience-en.html?trk=93bf0f3f-69e5-474d-a172-b393cf0f5ba8&amp;sc_channel=el.%20alMeasure-Digital-Experience-en.html?trk=93bf0f3f-69e5-474d-a172-b393cf0f5ba8&amp;sc_channel=el\" target=\"_blank\" rel=\"noreferrer noopener sponsored nofollow\">Watch Now<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"In_this_session\"><\/span>In this session:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Clunky and expensive legacy systems can frustrate your CX agents with redundant, repetitive tasks across disparate systems and siloed information.<\/p>\n<p>Local Measure Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage all inbound customer conversations across voice, email, and digital messaging. It is a single pane of glass, radically improving agent productivity and powering meaningful customer experiences.<\/p>\n<p>Engage for Amazon Connect integrates with all your business applications giving agents direct access to customer attributes, previous transactions, suggested help articles and related ticket history. This access allows agents to work smarter and resolve customer queries faster with workflow automations, task routing and knowledge base integrations.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"You_will_learn\"><\/span>You will learn:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Learn about major challenges Customer Service Agents are facing today\u00a0<\/li>\n<li>Hear how Local Measure can improve time to value\u00a0<\/li>\n<li>See an on-demand demo of the solution in practice\u00a0<\/li>\n<\/ul>\n<p><em><strong>Speaker Bio<\/strong><br \/><\/em>Jonathan Barouch is the founder and CEO of the real-time customer conversation platform Local Measure. Local Measure has offices in Sydney, Amsterdam, Barcelona, Miami, and Singapore, and was the winner of the 2021 ICMI global Contact Center Awards in the \u201cBest New Technology\u201d category. Local Measure Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage all inbound customer conversations across voice, email and digital messaging in one place. It is a single pane of glass providing centralized customer data, real-time information and workflow automations to radically improve agent productivity and power meaningful customer experiences.<\/p>\n<p>The post <a rel=\"nofollow noopener\" href=\"https:\/\/searchengineland.com\/learn-how-to-personalize-your-customers-digital-experience-386409\" target=\"_blank\">Learn how to personalize your customers\u2019 digital experience<\/a> appeared first on <a rel=\"nofollow noopener\" href=\"https:\/\/searchengineland.com\/\" target=\"_blank\">Search Engine Land<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019re invited! Join Jonathan Barouch, CEO and founder at Local Measure and AWS for a special conversation and hands-on solution demonstration. Watch Now In this session: Clunky and expensive legacy systems can frustrate your CX agents with redundant, repetitive tasks across disparate systems and siloed information. Local Measure Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage all inbound customer conversations across voice, email, and digital messaging. It is a single pane of glass, radically improving agent productivity and powering meaningful [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"h5ap_radio_sources":[],"cybocfi_hide_featured_image":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-5174","post","type-post","status-publish","format-standard","hentry","category-best-seo-blogs"],"featured_image_src":null,"featured_image_src_square":null,"author_info":{"display_name":false,"author_link":"https:\/\/craighordlow.com\/author\/"},"_links":{"self":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/posts\/5174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/comments?post=5174"}],"version-history":[{"count":0,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/posts\/5174\/revisions"}],"wp:attachment":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/media?parent=5174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/categories?post=5174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/tags?post=5174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}