{"id":6385,"date":"2022-10-14T11:50:35","date_gmt":"2022-10-14T11:50:35","guid":{"rendered":"https:\/\/craighordlow.com\/index.php\/2022\/10\/14\/the-comoto-family-of-brands-accelerates-omnichannel-marketing-with-first-party-data\/"},"modified":"2022-10-14T11:50:35","modified_gmt":"2022-10-14T11:50:35","slug":"the-comoto-family-of-brands-accelerates-omnichannel-marketing-with-first-party-data","status":"publish","type":"post","link":"https:\/\/craighordlow.com\/index.php\/2022\/10\/14\/the-comoto-family-of-brands-accelerates-omnichannel-marketing-with-first-party-data\/","title":{"rendered":"The Comoto Family of Brands accelerates omnichannel marketing with first-party data"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/searchengineland.com\/wp-content\/seloads\/2022\/10\/dark-Featured-Image_BlueConic-800x450.png\" alt=\"| Craig Hordlow\" class=\"wp-image-388507\" title=\"| Craig Hordlow\"><\/figure>\n<\/div>\n<p>Retail is an ever-changing industry, but the last few years have been particularly disruptive. The COVID-19 pandemic triggered dramatic shifts in consumer behavior that left many retailers struggling to keep up. These factors, combined with the growing influence of Amazon, increasing consumer privacy regulations and deprecating third-party cookies, are only exacerbating the need for transformation in retail that emphasizes customer relationships.<\/p>\n<p>The companies that have been most successful in adapting to these challenges share one critical commonality: they prioritize the collection and use of privacy-compliant first-party customer data as a competitive asset. The Comoto Family of Brands is one such retailer.<\/p>\n<p><a href=\"https:\/\/www.blueconic.com\/resources\/video-comoto-revs-up-omnichannel-marketing-efforts-across-their-family-of-brands\" target=\"_blank\" rel=\"noreferrer noopener sponsored nofollow\">In a recent MarTech session<\/a>, Comoto\u2019s Dana Green joined BlueConic\u2019s Jackie Rousseau-Anderson to discuss how they are using a customer data platform to unify customer data across multiple brands and systems and activate it across channels to deliver more engaging customer interactions.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/craighordlow.com\/index.php\/2022\/10\/14\/the-comoto-family-of-brands-accelerates-omnichannel-marketing-with-first-party-data\/#Putting_data_at_the_heart_of_customer_engagement\" >Putting data at the heart of customer engagement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/craighordlow.com\/index.php\/2022\/10\/14\/the-comoto-family-of-brands-accelerates-omnichannel-marketing-with-first-party-data\/#Choosing_the_right_optimization_strategy\" >Choosing the right optimization strategy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/craighordlow.com\/index.php\/2022\/10\/14\/the-comoto-family-of-brands-accelerates-omnichannel-marketing-with-first-party-data\/#Moving_from_touchpoints_to_journeys\" >Moving from touchpoints to journeys<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/craighordlow.com\/index.php\/2022\/10\/14\/the-comoto-family-of-brands-accelerates-omnichannel-marketing-with-first-party-data\/#Operationalizing_a_CDP\" >Operationalizing a CDP<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Putting_data_at_the_heart_of_customer_engagement\"><\/span>Putting data at the heart of customer engagement<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>As America\u2019s largest power sports aftermarket retailer, Comoto is home to Cycle Gear, J&amp;P Cycles and RevZilla.com. With over 150 stores nationwide and e-commerce sites for all three brands, the company manages a complex ecosystem of customer data housed in a multitude of systems.<\/p>\n<p>\u201cData has always been foundational to our strategies,\u201d said Green, \u201cbut it\u2019s easy to get overwhelmed with the amount of information you have.\u201d<\/p>\n<p>That realization led Comoto on an introspective journey to transform how they access and use customer data to unlock the potential of their marketing channels. BlueConic\u2019s customer data platform (CDP) has been a core component in its transformation.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Choosing_the_right_optimization_strategy\"><\/span>Choosing the right optimization strategy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When it comes to optimizing their e-commerce sites, Green and her team have traditionally relied on Comoto\u2019s UX and Research teams to provide a testing plan based on qualitative customer research. Using BlueConic\u2019s A\/B testing and optimization capabilities, the company can marry qualitative and quantitative methods for a more in-depth understanding of its customers.<\/p>\n<p>\u201cWhen making big updates to our website, we typically have a theory that we\u2019re looking to improve upon. With BlueConic, we can perform A\/B testing on our site to validate the research we\u2019ve done with our customers and supplement it with hard data,\u201d said Green.<\/p>\n<p>She noted that even simple A\/B tests could produce some big wins. \u201cOur customers have a true enthusiast culture when it comes to riding, but what they shop for often depends on their riding style. So, we decided to test a shop-by-category module on our homepage that resulted in a very positive incremental lift. Just having the ability to provide someone with a custom experience based on the categories they are most interested in is an easy win for us that has a surprisingly big impact.\u201d<\/p>\n<p>Green and her team have since used BlueConic to ramp up their A\/B testing efforts. \u201cWe have a lineup of things that we want to test at this point. For the most part, whenever we finished a test, it usually begs another question.\u201d But she also cautions others to start small, as tests can get complicated. To tee up tests for success, she recommends:<\/p>\n<ul>\n<li>Testing something that\u2019s going to have enough traffic to get a good read on what you\u2019re trying to answer.<\/li>\n<li>Making sure you\u2019re clear with your hypothesis and what you\u2019re trying to solve.<\/li>\n<li>Defining clear success metrics.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Moving_from_touchpoints_to_journeys\"><\/span>Moving from touchpoints to journeys<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Green and her team have also been able to use the learnings from A\/B testing as building blocks for the larger, end-to-end customer experience. \u201cThe real power we\u2019ve been working on is transitioning to creating lifecycles. So, not just optimizing our site, but making sure we\u2019re connecting that experience with our other channels,\u201d said Green.<\/p>\n<p>The customer lifecycle orchestration capabilities in BlueConic enable Green and her team to move beyond channel-specific campaign workflows and instead orchestrate cross-channel lifecycle marketing programs that are responsive to each customer\u2019s unique journey based on the real-time, unified customer profile data.<\/p>\n<p>\u201cWhen we\u2019re sending an email \u2014 how are we thinking about the experience in which they\u2019re landing on? Or when a paid ad is driving to the website, what can we do to personalize that experience?\u201d<\/p>\n<p>She also noted that sometimes very seemingly simple components, like adjusting to where somebody lives or their primary interest areas, can be a really compelling way to develop a connection with customers.<\/p>\n<p>\u201cWe have a blog called Common Tread that features amazing content. The data available in BlueConic not only enables us to understand how and when consumers engage with us on Common Thread, but also tailor our communications based on their individual interests. If they are an adventure rider and we just posted an article on an adventure bike, for example, we can promote the article and introduce them to the Common Thread experience.\u201d<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Operationalizing_a_CDP\"><\/span>Operationalizing a CDP<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Green noted it\u2019s not enough to simply add a CDP to your business infrastructure and expect to immediately reap the benefits. Like any marketing technology, success (or failure) with a CDP often comes down to an ability to effectively manage change within the organization. For Green, education and communication have been key.<\/p>\n<p>\u201cWe achieve some of that just by inviting more folks throughout the business to our quarterly reviews on what we\u2019re working on,\u201d said Green. \u201cWe used to be set up so our email and onsite teams would meet separately with BlueConic,\u201d she continued. \u201cNow, we meet together so we can work on our combined strategies across both channels. So just making sure to that the communication between the teams is connected has been a really easy, simple win.\u201d<\/p>\n<p>Since the addition of a CDP also fundamentally changes how companies can and should work, Green stresses the importance of alignment on the goals, use cases (immediate priorities and long-term road map), timing and expected outcomes for a CDP implementation across all levels of the organization.<\/p>\n<p>\u201cOur tech team is very busy with a lot of big priorities, which I\u2019m sure a lot of people can relate to,\u201d she explained. The ability to access the unified, actionable data in BlueConic and use it to create compelling experiences on the site without tapping the tech team has been a huge help for us. That way, we can keep moving and grooving and trying new things without being held up when our tech partners are focused on other priorities.\u201d<\/p>\n<p>For others who are embarking on their own customer engagement transformation journey, Green has some advice: \u201cJust make sure that you pick a partner that\u2019s going to listen to your business problems and what you\u2019re trying to achieve as a business. Only then can you truly unlock the full potential of your investment.\u201d<\/p>\n<p>The post <a rel=\"nofollow noopener\" href=\"https:\/\/searchengineland.com\/the-comoto-family-of-brands-accelerates-omnichannel-marketing-with-first-party-data-388482\" target=\"_blank\">The Comoto Family of Brands accelerates omnichannel marketing with first-party data<\/a> appeared first on <a rel=\"nofollow noopener\" href=\"https:\/\/searchengineland.com\/\" target=\"_blank\">Search Engine Land<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Retail is an ever-changing industry, but the last few years have been particularly disruptive. The COVID-19 pandemic triggered dramatic shifts in consumer behavior that left many retailers struggling to keep up. These factors, combined with the growing influence of Amazon, increasing consumer privacy regulations and deprecating third-party cookies, are only exacerbating the need for transformation in retail that emphasizes customer relationships. The companies that have been most successful in adapting to these challenges share one critical commonality: they prioritize the collection and use of privacy-compliant first-party [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"h5ap_radio_sources":[],"cybocfi_hide_featured_image":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-6385","post","type-post","status-publish","format-standard","hentry","category-best-seo-blogs"],"featured_image_src":null,"featured_image_src_square":null,"author_info":{"display_name":false,"author_link":"https:\/\/craighordlow.com\/author\/"},"_links":{"self":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/posts\/6385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/comments?post=6385"}],"version-history":[{"count":0,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/posts\/6385\/revisions"}],"wp:attachment":[{"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/media?parent=6385"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/categories?post=6385"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/craighordlow.com\/index.php\/wp-json\/wp\/v2\/tags?post=6385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}